Terms & Conditions
1. Who we are
iTeach ("iTeach", "we", "us") is an elite peer-led educational network based in Lebanon, operating under the name iTeach Educational Collective. iTeach brings several programs together under one roof. The program currently open is iTutor (one-to-one and small-group academic support for students in Grades 6 to 12). Other programs (iTrain, iBootcamp, iWorkshop, iConsult, iWaqf) will be governed by these Terms, plus any extra terms published for them, when they open. These Terms apply to everyone who uses iteach-edu.com, places an order, applies to join, or uses the iTeach portals: students, parents and guardians ("Clients") and tutors and instructors ("Educators").
2. Accepting these Terms
By placing an order, submitting an application, creating an account or using our services, you confirm that you have read and accepted these Terms and our Privacy Policy. If you do not agree, please do not use the services. If the student is under 18, a parent or legal guardian must place the order and accept these Terms on the student's behalf. The parent or guardian is responsible for the student's use of the services and for payment.
3. Changes to these Terms
We may update these Terms as iTeach grows. The date at the top of this page shows the latest version. A package that is already paid stays under the Terms that applied on the day it was paid, unless a change is required by law or is in the Client's favour. Continuing to use the services after an update means you accept the new version.
4. What we provide
iTutor packages are bundles of sessions of a fixed length (60 or 90 minutes) with a matched Educator, online or in person where available. Each package states its number of sessions, session length and price. We match students and Educators of the same gender. We choose the Educator based on subject, grade, curriculum, availability and the type of package bought (Peer or Professional). We provide educational support only. We do not guarantee a specific grade, exam result, school admission or any other academic outcome. Results depend on many things outside our control, including the student's effort and attendance.
5. Orders and accounts
You can place an order on the website with your name, email and phone number; a student account is not required to order. After ordering we ask you to complete a short student profile so we can match the right Educator. We cannot schedule sessions until the profile is complete. An order is a request. It becomes a confirmed package when we have confirmed your payment. We may decline or cancel an order (with a full refund of anything paid) if we cannot provide a suitable Educator or for any other reasonable cause. You are responsible for keeping your login details private and for all activity on your account. Tell us at once if you think someone else has used it. Information you give us must be true and complete.
6. Prices and payment
Prices are in US dollars and are shown on the website at the time of the order. The price of a confirmed package does not change. We may change prices for future orders at any time. The full package price is due before the first session. We currently accept cash (USD) and Whish Money. A payment is complete only when iTeach confirms it has been received. Transfer fees, if any, are paid by the sender. Discount and referral codes are subject to their own conditions (validity dates, number of uses, eligible packages). One code per order. Codes have no cash value, cannot be combined unless we say so, and may be withdrawn at any time before they are used. We may cancel a discount obtained by misuse. Order confirmations, invoices and receipts that we issue are commercial records of your order and payment for your own reference. Prices do not include VAT and no VAT is charged.
7. First-session guarantee and refunds
We want you to be sure before you commit, so every new iTutor package comes with this guarantee: After the first session: if you are not satisfied, tell us within 48 hours of that session. You may choose either (a) a different Educator, or (b) a refund of 100% of the package price. Changing Educator: you may ask for a different Educator up to three (3) times in total. Each time, the first session with the new Educator is treated as a "first session" for the purpose of this guarantee. After the second session: if you decide to stop, tell us within 48 hours of that session and we refund 50% of the package price. After the third session has taken place: the package is non-refundable. Unused sessions remain available until the package expires. Study Skills & Methodology packages: full refund if requested within 48 hours of the second session. A session counts as "taken place" if it was delivered, or if it was missed or cancelled late by the Client (see section 8). Refund requests must be sent in writing by WhatsApp or email from the contact details used for the order. Approved refunds are paid by the same method used to pay, normally within 14 days. The guarantee applies to a Client's first package of a given program; renewals are refundable only for sessions we are unable to deliver. Free trial sessions are not part of standard packages. We may offer them at events or by invitation; a free trial has no cash value.
8. Scheduling, rescheduling, cancellations and absences
Sessions are scheduled at times agreed between the Client, the Educator and iTeach, and appear in the portal. Online sessions use the link provided by iTeach. In-person sessions take place at the iTeach centre or another location designated by iTeach. Rescheduling or cancelling must be requested at least 48 hours before the session starts. Rescheduling fees may apply. A session cancelled or rescheduled with less than 48 hours' notice, or missed by the student, is marked absent. An absent session counts as used and is neither refunded nor rescheduled. If the student is more than 15 minutes late without notice, the session may be marked absent. Late arrival does not extend the session. If an Educator cancels, is absent, or is more than 15 minutes late, the session is not counted and is rescheduled at no cost. If this happens repeatedly we will offer a different Educator. After each session the Educator and the student confirm in the portal that it took place. If you believe a session was recorded incorrectly, tell us within 7 days; after that the record is final.
9. Package validity
Unless the package says otherwise, a 10-session package must be used within 90 days of the first session, and shorter packages within 60 days. Sessions not used in that period expire and are not refundable. We may extend a package for a good reason (for example illness or exams) if asked before it expires.
10. Conduct and safety
Everyone is expected to behave with respect, honesty and good manners in every session, message and visit to the centre. Educators support learning; they do not complete graded work, exams or assessments for a student. Clients must not ask them to. All arrangements with an Educator go through iTeach. Sessions take place only online through the link provided by iTeach or at the iTeach centre or another location designated by iTeach. The parent or guardian is the responsible party for a student under 18. Every matter concerning the student (attendance, conduct, payment, incidents, complaints) is raised with and handled by the parent or guardian named on the order. We may pause or end the services, without refund, in cases of harassment, abuse, dishonesty, repeated absences, non-payment, damage to property, or any behaviour that puts a student, Educator or staff member at risk.
11. No direct arrangements
Every student and family introduced by iTeach is a client of iTeach. Clients and Educators introduced through iTeach agree not to arrange paid lessons with each other outside iTeach, directly or through others, while they use iTeach and for three (3) years after their last session together. This applies whether or not the Educator is still working with iTeach. If it happens, we may end the relationship with both parties, the Educator's outstanding balance for the affected Client may be withheld, and the Educator Agreement sets the compensation due to iTeach.
12. Online sessions and recordings
Online sessions use third-party tools such as Google Meet. You are responsible for your own device and internet connection. If a technical problem on the Educator's side prevents a session, it is rescheduled at no cost. Sessions are not recorded by default. Nobody may record a session without the clear agreement of iTeach, the Educator and (for students under 18) the parent or guardian.
13. Educators
Educators are independent members of the iTeach network who provide sessions under a separate written Educator Agreement. They are not employees of iTeach. The Educator Agreement sets the number of sessions, the pay per session and the conditions below. Pay: an Educator earns the agreed amount for each session that took place and was confirmed in the portal by the Educator, the student and iTeach. Balances are paid on the dates agreed with iTeach. Missed sessions by the Educator: a session the Educator misses without at least 48 hours' notice is not paid, and an amount equal to one session's pay is deducted from the Educator's balance. Three such absences may end the agreement. Client no-shows and late cancellations: the Educator is paid 50% of the session rate. If a Client receives a refund because of the Educator's conduct or repeated absence, sessions with that Client may be unpaid. Educators must keep student information confidential, follow the conduct and safety rules in these Terms, and return or delete student materials when an assignment ends.
14. Materials and intellectual property
The iTeach name, logo, website, documents, study methods and learning materials belong to iTeach or its licensors. Materials shared with a student are for that student's personal study only and must not be sold, published or shared publicly.
15. Privacy and communication
We handle personal information as described in our Privacy Policy. By ordering or applying you agree that we may contact you by email, phone and WhatsApp about your orders, sessions, reports, payments and account. You can ask us to stop marketing messages at any time.
16. Reports, certificates and portal information
Progress reports, attendance records, certificates and other documents are prepared from the information recorded in our system by Educators and staff. They are provided for the Client's information and are not academic transcripts or accredited qualifications.
17. Limits of our responsibility
We provide the services with reasonable care and skill. To the fullest extent allowed by law: iTeach is not responsible for indirect or consequential loss, or for loss of opportunity, grades, admission or income. Our total responsibility to a Client for any claim connected to a package is limited to the amount paid for that package. We are not responsible for failures of third-party services (internet, video tools, payment providers), or for events outside our reasonable control such as power cuts, strikes, unrest, severe weather or public-health measures. In those cases affected sessions are rescheduled. iTeach is responsible for a student only during the scheduled session time. Travel to and from the centre, and supervision before and after the session, are the responsibility of the parent or guardian. iTeach is not responsible for personal belongings. The parent or guardian is responsible for any damage the student deliberately or carelessly causes to the centre, its equipment or other people's property. Nothing in these Terms removes rights that the law does not allow to be removed.
18. Your responsibility to us
You agree to cover losses and reasonable costs that iTeach suffers because you broke these Terms, gave false information, or misused the services or another person's information.
19. Ending the services
A Client may stop at any time by telling us in writing; refunds follow section 7. We may end or pause the services for the reasons in sections 5 and 10, or if we stop offering a program, in which case we refund the sessions not yet delivered.
20. Health, safety and emergencies
The parent or guardian must tell iTeach in writing about any medical condition, allergy or need that could matter during a session. In an emergency, iTeach may contact emergency services and will contact the parent or guardian at once; the parent or guardian accepts responsibility for any resulting medical costs. A student who is unwell should not attend in person. iTeach may ask an unwell student to go home, and the session is then marked absent unless iTeach decides otherwise.
21. Photos, recordings and marketing
iTeach does not use a student's name, photo, results or words in marketing without separate written consent from the parent or guardian. Students and families may not photograph or record Educators, staff or other students without permission.
22. Unpaid amounts
If an amount owed to iTeach is not paid, iTeach may pause sessions until it is paid. Amounts owed remain due even if the services are paused or ended. Discounts given on condition of full payment may be withdrawn if payment is not completed.
23. Complaints and disputes
If something is not right, please tell us first by WhatsApp or email. We aim to answer within 3 working days and to resolve the matter fairly. These Terms are governed by the laws of Lebanon. Any dispute that we cannot resolve together is subject to the competent courts of Beirut.
24. General
If one part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right once, we can still enforce it later. You may not transfer your package or account to someone else without our agreement. These Terms, the order confirmation and (for Educators) the Educator Agreement are the whole agreement between us. The English version of these Terms is the reference version.
25. Contact
iTeach Educational Collective. Email: info@iteach-edu.com. WhatsApp: +961 76 682 503. Website: iteach-edu.com.