Privacy Policy
1. Who we are
iTeach ("iTeach", "we", "us") is a peer-led educational network based in Lebanon. We operate the website iteach-edu.com and the iTeach portals for students, parents, tutors and administrators. iTeach is the party responsible for the personal information described in this policy (the "data controller"). You can reach us at info@iteach-edu.com or on WhatsApp at +961 76 682 503.
2. What this policy covers
This policy explains what personal information we collect, why we collect it, who can see it, how long we keep it, how we protect it, and the choices and rights you have. It applies to everyone who visits our website, sends us a request, creates an account, applies as a student or tutor, or uses the portals. By using our services you confirm that you have read this policy. If you do not agree with it, please do not use the services.
3. Information you give us
Requests and "Book Now" forms: parent name, phone or WhatsApp number, the child's grade, and — if you choose to add them — email, subjects, curriculum, preferred days and times, preferred mode (online or in person), area, and tutor preference. Accounts: name, email address, a password (stored only in protected, hashed form — we can never read it), and your role (student, parent, tutor). Student applications: grade, school, subjects, learning goals, and documents you upload such as a transcript. Tutor applications: education, subjects, experience, availability, and documents you upload such as a CV, transcript or ID. Messages and support: anything you write to us in the portal, by email or on WhatsApp.
4. Information created while you use iTeach
Orders and packages: the package you chose, its price at the time of the order, payment method (cash or Whish Money) and payment status. Sessions: dates and times, subject, tutor and student, whether the session took place (as confirmed by the tutor, the student and iTeach), tutor notes, homework and materials. Financial records: invoices, receipts, quotes, payment records and — for tutors — earnings and payouts. Documents: PDFs we generate for you, each with a document number. Technical data: IP address, device and browser type, pages visited, and the date and time of requests. If you arrive from an advertisement, we may record the campaign it came from.
5. Payment information
We do not collect or store bank card numbers. Payments are made in cash or by Whish Money. We record only the amount, the method, the date and an optional reference number so that we can issue your receipt and keep correct accounts.
6. Why we use your information
To contact you about your request and call you back. To match a student with a suitable tutor. To create and manage accounts, orders, packages, schedules and session reminders. To confirm that sessions took place, track progress and share tutor notes and homework with the student and their parent. To issue invoices, receipts and other documents, and to calculate tutor pay. To send service emails and messages (confirmations, reminders, invoices, account notices). To keep the platform secure, prevent misuse and fix problems. To meet legal, accounting and tax obligations. To understand, in general terms, how the website is used so we can improve it.
7. Our legal grounds
We use personal information only when we have a valid reason: (a) your consent — for example when you submit a form and tick the contact box; (b) to carry out our agreement with you — for example to deliver the sessions in a package you ordered; (c) our legitimate interests in running, securing and improving a tutoring service, where these are not outweighed by your rights; and (d) to comply with the law. Where we rely on consent you can withdraw it at any time by contacting us.
8. Who can see your information
Inside iTeach: authorised iTeach administrators can see the information needed to run the service. Your tutor or student: a matched tutor sees the student's name, grade, subjects, schedule and learning notes. A student (and their parent) sees the tutor's name, subjects and session notes. Tutors do not see other tutors' students, and families do not see other families' information. Parents: a parent account linked by iTeach to a student can see that student's schedule, progress, tutor notes, homework and invoices. We never sell personal information, and we do not share it with advertisers.
9. Service providers we rely on
We use a small number of trusted providers to operate iTeach. They process information only on our instructions: Website and database hosting (Railway). Email and calendar (Google Workspace) — emails we send you, and session events in the iTeach calendar. If calendar invitations are enabled, the tutor and student receive a Google Calendar invitation for their sessions. WhatsApp (Meta) — when you choose to message us there, your messages are handled under WhatsApp's own terms and privacy policy. Analytics and advertising measurement (Google Analytics and Meta Pixel) — only if we switch them on; see "Cookies" below. These providers may store information on servers outside Lebanon. Where that happens we rely on the provider's contractual and security safeguards.
10. When we may disclose information
We may disclose information if the law requires it, to respond to a valid request from a competent authority, to protect the safety of a child or any person, or to establish, exercise or defend our legal rights. If iTeach is reorganised or transferred, personal information may pass to the new operator under the same protections described here.
11. How long we keep information
Requests that do not become an order: up to 24 months, so we can follow up and avoid contacting you twice. Accounts, sessions and learning records: for as long as the account is active, and up to 24 months after the last activity. Invoices, receipts and payment records: as long as accounting and tax rules require. Application documents (transcripts, CVs, IDs): for the duration of the relationship and up to 12 months afterwards; documents from unsuccessful applications are deleted within 12 months. When information is no longer needed we delete it or make it anonymous. You can ask us to delete your information sooner (see "Your rights").
12. How we protect information
All pages are served over an encrypted connection (HTTPS). Passwords are stored in hashed form and can never be read by anyone, including us. Each role sees only what it needs: access rules are enforced by the server, not just hidden on the screen. Uploaded files are stored with unguessable names, and only safe file types (PDF, images, Word documents) are accepted. Administrator actions on orders, payments and sessions are recorded. Private calendar links contain a secret key unique to each user. No system is perfectly secure. If a security incident affects your information, we will tell you and explain what happened and what we are doing about it.
13. Children and students under 18
Many of our students are under 18. We ask that a parent or guardian submits the request, places the order and gives permission for the student to use the portal. Parents can ask to see, correct or delete their child's information at any time by contacting us. Tutors are instructed to communicate with students only about their learning, through the channels iTeach provides or approves. We do not use students' information for advertising.
14. Cookies and similar technologies
Essential cookies: we use a sign-in cookie to keep you logged in and protect your account. These are required for the portals to work. Preferences: your browser may remember simple choices on your device (for example, which campaign brought you to the site during a visit). Analytics and advertising measurement: Google Analytics and Meta Pixel are switched off unless iTeach enables them. If enabled, they record visits and actions such as opening or submitting the booking form, so we can measure which channels work. You can block these cookies in your browser settings without losing access to the service.
15. Messages we send
Service messages (order confirmations, session reminders, invoices, account and security notices) are part of the service and are sent by email from info@iteach-edu.com or by WhatsApp. We send follow-up or promotional messages only where you have asked to be contacted, and you can ask us to stop at any time by replying to the message or contacting us.
16. Your rights
You can ask us to: tell you what information we hold about you and give you a copy; correct information that is wrong or incomplete; delete your information; limit or object to certain uses; and withdraw a consent you gave. To make a request, email info@iteach-edu.com from the address linked to your account, or message us on WhatsApp. We may need to confirm your identity first. We answer within 30 days. Some records (for example invoices) must be kept by law even after a deletion request; we will tell you if that applies.
17. Links to other sites
Our website may link to other websites or services, such as WhatsApp or Google Calendar. We are not responsible for how those services handle your information; please read their privacy policies.
18. Changes to this policy
We may update this policy when our services or the law change. The date at the top shows the latest version. If a change is significant, we will notify registered users by email or in the portal before it takes effect.
19. Contact us
Questions, requests or complaints about privacy: info@iteach-edu.com · WhatsApp +961 76 682 503 · iTeach, Beirut, Lebanon. If you are not satisfied with our answer, you may contact the competent authority in your country.